Returns, Refunds & Cancellation
Returns, Refunds & Cancellation
Clear guidance if something is wrong with your order.
No customer-requested cancellation
Orders are customised and made to order. Customer-requested cancellations are not allowed once an order is placed. We do not accept change-of-mind returns or exchanges for correctly supplied customised items. Please check all order details before payment.
Damaged, defective or wrong products
Report a damaged, defective or incorrect product within 7 days of delivery. Contact support by email or WhatsApp with your order number, a description of the problem and clear photos of the product, packaging and shipping label. Keep the product and packaging until the claim is resolved.
Parcel-opening video for damage claims
A proper, clear and continuous parcel-opening video is required for our standard damage-claim process. Start recording before opening the sealed parcel, show the shipping label and all sides of the parcel, and continue without cuts until all contents and any damage are visible. If a video is unavailable, contact us with other evidence so we can review your concern in accordance with applicable consumer law; statutory remedies are not automatically forfeited.
Replacement process
Once an eligible claim is verified, we will provide a replacement. We will confirm any return or collection instructions and the expected replacement dispatch date. Do not send a product back without contacting us first. For a verified issue attributable to us or transit damage, we will arrange the necessary return/replacement shipping without an additional charge to you.
When a replacement is not normally covered
Change of mind, customer-provided spelling/details accurately reproduced by us, and damage caused by misuse after delivery are not normally covered. Minor screen-to-print colour differences are not automatically defects. This does not exclude claims for material defects, incorrect personalisation by us or goods that do not match their description.
Approved refunds: 3 working days
Replacement is our normal remedy for verified damaged or incorrect items. Refunds are issued where approved, where we cannot fulfil an order, or where required by applicable law. Approved refunds are initiated to the original payment method within 3 working days of approval. The bank or payment provider may take additional time to credit the money; we will share the refund reference when available. A cancelled or unfulfilled order on our side will be refunded for the amount paid for that order.
How to follow up
Include your order number in every message. If an approved refund has not appeared, contact us for its status and reference, and check with your bank or payment provider. Working days exclude Sundays and public holidays.
Your consumer rights
Nothing in this policy limits rights or remedies available under applicable Indian consumer law. Our cancellation restrictions, reporting window and evidence requirements do not override those rights.
Contact us
Bajaj Creations — Wow Gifts India9-New Town, Basement of Oslo Restaurant,
Moga, Punjab – 142001, India
Email: support@wowgiftsindia.com
Phone: +91 90828 18000
Contact us on WhatsApp
